Súgó

Támogatás

Hogyan érsz el minket, mit írj a levélbe, és mennyi idő alatt válaszolunk.

How to reach us

Form

On the Help page. You don't need to be logged in, which matters when you can't log in.

Official details

Company details and postal address are on the Imprint page.

These four details are usually enough for us to solve it on the first pass:

Which email address you use with Posty. Especially important if you're writing from a different one.
Which channel and which platform, if it's about a channel.
The error message, word for word. A screenshot works too. This is the detail that's missing most often, and the one that gets us to a fix the fastest.
When it happened, roughly. For a scheduled post, the planned time helps too.

Never send a password or an API key

We don't need it, and we don't ask for it. If a key has leaked, replace it the way the Developer settings page describes.

On weekdays we usually reply within a day. We're a small team, so the reply comes from a person, not a template. Weekends can take longer.

Troubleshooting groups the most common cases by symptom.
On the Known limits page, you may find that what you're looking for is missing on purpose.
If a feature doesn't appear in the interface, the reason is often in plans and limits.

Is something missing from this page? Email [email protected] or use the form on the Help page.